For those small business owners who can’t decide if the journey of business coaching and more importantly coaching with Rob Kropp is worth it, I would like to share a little something with you… After a decade of working for myself and having a business that ran my life with a turnover that I couldn’t push past $1.2mil despite all my best efforts, I decided to take the plunge… 3.5 years later… today I have signed a lease on a much larger premises (and am concerned we will outgrow it quickly), hired our first dedicated administration lady, separated out finances to an individual CFO role, also hired our second Business Development Manager… All in one day… We now turn over $3.8mil and have some significant growth goals to meet this year again. Most importantly the company no longer running me…! A feeling most small business owners never experience, running a business instead of it running them…
As a dentist I know teeth – not how to run a business… I now have ensured that each month I pay my home mortgage and have money to reinvest. I have more time with my family and the word ‘stress’ has been removed from my business. All this thanks to a young, confident coach who has never owned a dental practice.
Our major focus in the coaching program has been in increasing the profitability of the Maintenance Department within GRK Plumbing. We have since seen a 100% increase in turnover, doubled the size of the team and brought on 2 new tradesman. The maintenance department is now a stand-alone profitable arm of the business.
Although I had spent 4 years becoming a mechanic, it was Rob who taught us budgets, cashflow forecasts, productivity and the importance of reports. Our business has improved as a result of his coaching because he has streamlined the administration side of the business so we can focus on our core business, looking after the customers and increasing profits.
Thank you! Not only through your business mentoring, but also through our personal growth our business has grown dramatically in the 2 ½ years with have been with you. We have also had the experience of accepting who we are, our strengths, weaknesses and how to communicate more effectively so that we can get more out of life and business. There are many different ways to get a job done, but you have worked with us to find the best solutions and in particular “How to Make One Hell of a Profit and Still Go To Heaven.”
I originally reached out to Rob because I felt trapped in my business. I didn’t know where I was going and I had lost direction. I felt I had hit a glass ceiling, where I physically could not see how I could do anymore work. Over the last 6 months, the changes have been fantastic. Coaching has really opened my eyes and changed the way that I think. As we speak, I am looking at closing a deal which will blow my turnover out of the water. It is hard to believe that in such a short time, that things can change so much. Now I am in a position where a 2 man band business will expand rapidly to a business of 6 – 8 employees. This year is looking really exciting.
“I had only just started working for myself. I was floundering in my direction and motivation to grow the business. I was turning over a substantial income, but it wasn’t producing for me a satisfaction in the work I was doing. I didn’t feel like I had the tools or the ability to excel beyond that. Since joining the Make it, Manage it, Keep it, Grow it Coaching Program just 6 months ago, I have significantly increased the business; roughly quadrupled the amount of revenue each month. So much so now I recently landed a couple of single customers that them in themselves produce the revenue that I was earning prior to working for myself. This years projection is for me to further quadruple the business and I have plans currently in place for another engineer to join the business and another 2 to join the business before the year is out.”
“I started my business approximately 2.5 years ago and first came across Rob 2 years ago. My biggest challenge at the time was actually knowing how to grow my business aswell as some staffing issues that needed to be sorted. Rob has really helped me understand my values and the vision of where I wanted to take my business. 2 years down the track after working with Rob, I now have a 7-figure + business, we have opened a second business which complements out project marketing company and we are just starting another venture which will be worth $2million + each year. Within the next 12 months we will have a group of companies doing $4million turnover per year. Rob has been fantastic in helping me gain clarity on where I want to go and the roadmap to get there. I would highly recommend talking to him, as he has really helped me out and got me to where I want to be today.”
“Before meeting Rob, I thought I had it all together in my business, but quickly learned I was sitting well inside my comfort zone and doing ok from a business performance perspective. Your support in opening my eyes and creating a vision with passion is inspirational.
You have helped me step outside of my comfort zone and the results have been outstanding.
– Referral / Business partners now thrive on delivering new business to us, adding a measured increase in sales of at least 125%.
– Administration downtime has been converted to consulting income within our industry. There is a sound business just in that space that I am exploring as well.
The absolute game changer has been signing up a national company to provide their support in WA. Game on !!
So, what does 2015 bring to the table for me ? I can tell you this, it will not look like anything I have seen in the past. I am going to enjoy the ride – and working less IN the business and more ON the business. I do not think I could have achieved what I have done in the last 6 months without your support. Thanks mate.”
“Over the last quarter the success we have seen in our business is outrageous in my mind. We have taken the business to places I wouldn’t have expected and if you would have talked to me 6 – 9 months ago I would have said “no way, you are kidding yourself, we can’t achieve that, in that short amount of time!”
The success month-on-month has been in increasing patients numbers and we have recently broken an all-time record at the clinic. I can’t put into words to describe the successes. It’s so exciting and fulfilling for me to be able to go out and help that many people and help ourselves in the process. It’s a Win-Win and that’s the exciting part for all the hard work we have put in over the last 6 – 9 months.
We have released the stress and the worry about how the money is coming in. I highly recommend working with Rob. It is something that you cannot miss, especially if you want to get to the next level in business from being that self-employed person to a proper business person.”
I started with a business coach because my business partner wanted our business to go to the next level. I was not convinced we needed the coaching but decided to approach it with an open mind. The end result for our partnership was not what I expected.
The focus initially was on the understanding of the financials and getting them in order, starting some simple systems and measurements of Key Performance Indicators and getting the team around us in order, including accountant and bookkeeper as well as HR issues. These were basic business processes. The coaching provided great accountability for these as well as resources. There was also some focus on business building through joint ventures, with marketing plans to follow. Again basic drivers of a business. The understanding of these came easily, but the biggest benefit came from the accountability to do them. However, I became increasingly frustrated with the direction it was taking me, more importantly that it was not helping ME.
The real benefit to me came from the coaching process identifying that what I really wanted to do was different to my partner in business and that I was not happy in myself. The coaching process gave me CLARITY of my purpose and what I really wanted to do to serve people, and with this clarity came a need for mindset changes. I understood I had fears and blocks that were holding me back. I understood that the partnership was not what I truly wanted and was not my direction at all. I had to honestly look deep inside myself and face what was there and make the right changes for ME. Rob Kropp helped me with first the questioning of what I was doing, which led to awareness and then a process of action around the clarity it produced. He coached me through mindset changes that have meant I am no longer in cruise mode doing what is safe but am now attacking stuff with purpose to reach my potential.
There will be different benefits for different people from business coaching. My benefits have led me on a journey to no longer wanting a partner and having my own mixed operations business. The journey has now just begun and Rob Kropp helped get me to this point. Where to from here is still uncertain, but I am doing it on my terms following my clarity with better headspace. The basic business processes are still important, but now they are driven by my passion and not a forced cruise mode.
Thanks Rob for putting me back on my path.”
“One of the greatest things holding me back from getting coaching was having to admit fault and also going through the process that is coaching.
At the time when I went through coaching I initially went through the process without my business partner. That was also a concern, raising the issues I had at the time without discussing them with my business partner, which I knew would come up later in the coaching process.
It was not only admitting what those issues were, but also going through the process knowing what was coming in the following months. I am glad I did, because it changed…for the positive.
The greatest benefit from coaching was a huge improvement in my work-life balance. It improved relationships at home with my wife, also with my business partner. I wasn’t as stressed coming to work and doing the big hours.
It made things a lot easier for me, to have some direction and know where I was at that point in time and know where I was going.
That alone eased the stress that I was going through, which allowed me to go on the holidays I wanted to go on, allowed me to get married and created a strong foundation for the business to move forward.
Before starting coaching, staffing was a big issue. Getting clarity on position descriptions, the way we did things as a team around the office and actually setting some firm guidelines for what we would like our staff to do in their roles. As part of that we moved a couple of staff on, bought on some new staff and freed up more time for my business partner and I to focus on what we were best at in the business. It also gave our staff real direction and also allowed us to talk more about where we wanted to go and what our goals were. From the staff’s point of view it has been great for them and from our point of view, obviously we are getting better results.
Another benefit from coaching was an improvement in my communication. I found it very hard being in a franchise and talking to the franchisor about things that were frustrating me. I felt as if we were not being looked after. It was a mindset shift for me to change the way I was communicating to get the result that I wanted without becoming agitated or communicating in a way that didn’t represent me the way I wanted to be represented.
Finally, coaching helped with planning. We did not plan at all. We didn’t know where we wanted to go. We really had no idea of what the business was doing at any point in time and what drove those results.
I would recommend coaching with Rob. It definitely has got a place. It has helped a lot of things not only in business but also outside of the business.
For nothing else, coaching is a good sounding board. Knowing that you are not alone. Knowing that a lot of other businesses go through the same problems. The answers to those problems are generally very simple, but if you don’t take time out of the business to look at those problems, then it makes it difficult to fix those problems and they become big issues. It affects your staff and in my case my business partner and also my home life though my wife and my family.
That is why I would recommend coaching with Rob. It’s definitely a worthwhile process for business people to get involved in, no matter how small the issue you are facing.”
“Any Business owner knows it is challenging to maintain focus and motivation 100% of the time. This is exactly how l was feeling four months ago when l met Rob. We have been in business for over 23 years. Despite its success I didn’t feel that all our hard work was paying off and certainly not reflected in our profit.
I personally felt a little stagnant and to some degree my partner was feeling the same way. Ironically our financials were mirroring our feelings. After a lengthy conversation with Rob I quickly realised that he was what our business needed.
We needed to shift our mindset and reignite the spark that had been dimmed in both of us. We had lost our ‘WHY’. We had lost focus and needed some clarity. When things aren’t clear it’s difficult to remain objective.
Rob took us through a 12 week course that enabled us to really look deep inside our business. We started working ‘on’ the business instead of ‘in’ the business. We became clear on how we wanted our business to look and perform.
Financially our profit has grown for the fifth consecutive month, normally it is more cyclic and we attract a dip in profits after 3 months but we continue to go from strength to strength. Rob has been totally committed and has made us accountable which has been both challenging and rewarding.
Engaging in Rob’s services has been one of the best investments we have made. There is nothing more exciting than investing in your future and dreams.”